Infinity Technest

At Infinity Technest, we take pride in delivering high-quality digital services that align with our clients’ expectations. All services provided are delivered digitally via the Internet, and our goal is to ensure your complete satisfaction. Please review our refund policy carefully before making a purchase.

1. General Policy

We offer a 30-day money-back guarantee on all eligible digital services. If you are not satisfied with the service you receive, you may request a full refund within 30 calendar days from the date of delivery. Refunds will be processed to the original payment method used at checkout.

All refund requests are reviewed by our internal team and may be approved or declined at the sole discretion of Infinity Technest management.

2. Eligibility for Refunds

Refunds may be issued under the following circumstances:

2.1 Non-Delivery of Service

If you have not received the deliverable (e.g., a file, link, or access credentials) due to email issues or technical errors, please notify us in writing within 30 days of your purchase. If no notification is received within this time frame, the service will be considered delivered.

2.2 Download or Access Issues

If you are unable to download or access your digital product due to technical issues, please contact our Technical Support Team within 30 days of purchase. Failure to report the issue within this period may disqualify the refund claim.

2.3 Major Functional Defects

All services and templates are tested prior to delivery. If a major issue or defect prevents you from using the service as promised, contact our support team. We will attempt to correct the issue within 72 hours of your report. If we are unable to do so, a full refund or a service replacement of equal value may be issued.

⚠️ Note: You may be required to grant temporary server or system access so we can resolve the issue. Refusal to provide access may delay or void the refund eligibility.

2.4 Product Not As Described

If the delivered service or product materially differs from what was advertised on our website, please provide clear documentation or evidence. We must receive this within 30 days of your purchase. Refunds will not be provided for differences caused by misinterpretation, personal preferences, or unverified expectations.

3. Non-Refundable Circumstances

Refunds will not be granted in cases such as:

• Delays caused by customer unresponsiveness
• Change of mind after work has begun or been delivered
• Failure to utilize the service or digital deliverable
• Lack of technical understanding unrelated to product quality

4. Children’s Policy

Our services are intended for use by individuals aged 18 and over. We do not knowingly collect information from users under the age of 13. If we discover that personal data has been submitted by a child under 13 without verified parental consent, we will immediately delete the data and cancel any associated order.

5. Refund Method and Processing Time

• Approved refunds will be processed to the original credit/debit card used at checkout.
• Refunds are typically processed within 7 to 14 business days, though it may take up to 30 days for the amount to reflect in your account depending on your bank or card issuer.

6. Contact Information

If you have questions, need support, or would like to initiate a refund request, please contact our support team:

Address – 130 LAKEVIEW AVE
PATERSON, NJ 07503-1543
Email:-infinitytechnext@gmail.com
Phone – +1 (888) -682 6076